Polte SaaS Terms and Conditions of Service

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POLTE SaaS Terms and Conditions of Service

Last Updated: April 2, 2020

IMPORTANT! PLEASE READ THIS POLTE SAAS TERMS AND CONDITIONS OF SERVICE AGREEMENT (“AGREEMENT”) CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RELATIONSHIP WITH POLTE CORPORATION (“POLTE”, “US”, OR “WE”), INCLUDING MANDATORY ARBITRATION OF DISPUTES BETWEEN US, INSTEAD OF CLASS ACTION LAWSUITS OR JURY TRIALS.  BY AGREEING TO ANY ORDER FORM THAT REFERENCES THIS AGREEMENT, OR USING, ACCESSING OR PAYING FOR ANY POLTE SERVICES, INCLUDING, BUT NOT LIMITED TO, UPDATES AND UPGRADES THEREOF (COLLECTIVELY “POLTE SERVICES” OR JUST “SERVICES”), YOU WILL BE, AND AGREE TO BE, BOUND BY THIS AGREEMENT.

WHEN YOU ACCEPT THIS AGREEMENT BY DOING ANY OF THOSE THINGS (USING, ACCESSING PAYING FOR OR AGREEING TO SERVICES), YOU ARE TELLING POLTE, AND YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE THE CAPACITY TO ENTER INTO THIS AGREEMENT. IF YOU ACCEPT FOR AN ORGANIZATION (FOR EXAMPLE, YOUR EMPLOYER OR AN ORGANIZATION THAT YOU REPRESENT), YOU ARE TELLING POLTE THAT YOU ARE AUTHORIZED TO BIND THAT ORGANIZATION TO THIS AGREEMENT.  FOR THE AVOIDANCE OF DOUBT, REFERENCES TO “YOU” OR “YOUR” AND OTHER VARIATIONS IN THIS AGREEMENT MAY MEAN AN INDIVIDUAL OR THAT ORGANIZATION. IF YOU DO NOT ACCEPT THESE TERMS OR DO NOT WISH TO ENTER INTO THIS AGREEMENT, YOU MUST NOT USE THE POLTE SERVICES.

Welcome to POLTE and its cutting-edge Polte IoT Cloud services powered by Polte’s Cloud Location over Cellular (“CLOC”) technology! Subject to any other agreement that You enter into or have entered into with POLTE, the terms set forth below (the “Terms”) apply to Your use of the POLTE Software as a Service (“SaaS”), any POLTE web-based or mobile applications, or any POLTE API or customer portal, or any POLTE software or data (collectively, the “POLTE Services”). These Terms incorporate the POLTE Privacy Policy by reference. These Terms, the POLTE SaaS Privacy Policy (available online at https://www.polte.com/privacy-policy/), as well as any Order, or contract which incorporates these Terms by reference, constitute the entire agreement between You and POLTE (the “Agreement”). To the extent that there is a conflict between these Terms and any Order or contract, the terms of the Order or contract shall govern.

Generally: The POLTE SaaS

The POLTE SaaS provides the highly accurate location determination with our CLOC solution and other related POLTE IoT Cloud services. The CLOC technology determines location from data sent by Your POLTE-enabled device to the POLTE cloud. POLTE performs certain functions on the data received from Your POLTE-enabled device, and determines accurate location, which can be delivered to you through a cloud-based Application Programmatic Interface (“API”). The determined location may be displayed to You using a mapping application. You may store the determined locations for as long as You choose. You must pay for use of or access to the POLTE SaaS. You may obtain use of or access to the POLTE SaaS through an enterprise agreement with POLTE, or by selecting a price online at www.polte.com.

Trial Period

In the event that You have opted to perform a limited trial of any POLTE Service, your trial usage is subject to these Terms for the trial period. 

You acknowledge and agree that during the trial period, your usage of the POLTE Services may have limitations on API Request volume, velocity, and/or data access. If there is a need to increase or remove any limits during a trial period, You may send your request by e-mail to support@polte.com.

You are not obligated to use POLTE Services or the POLTE SaaS following your trial period.

Your Price

When you select a price from available prices available on www.POLTE.com or by contacting us at sales@polte.com, you will receive a written confirmation from POLTE about the services you will receive from POLTE (e.g. the Services and usage of the POLTE SaaS) at your electronic notification address(es). We may send you a written agreement indicating your price for the POLTE Services. Our prices may be provided in Tiers, each Tier offering different levels of POLTE Service, Customer Care and Support, or additional features. We may send You an Order Form for adding additional or different POLTE Services to Your account.  “Order Form” means the quote describing the purchase of POLTE Services issued by POLTE and communicated to You.

Your Electronic Notification Address(es)

When you select a price on www.POLTE.com, you will be required to provide two electronic notification addresses, as well as a physical address. One of the electronic notification addresses must be a mobile phone number, capable of receiving text (SMS) messages.  You acknowledge, consent and agree that POLTE may send you notification text messages to inform you about your usage of Services. You further acknowledge and agree that the information you provide to POLTE, including, but not limited to, your electronic notification addresses will be accurate, and that you will promptly inform POLTE at support@polte.com if any of your information, including, but not limited to, your electronic notification addresses, changes.

Use of POLTE Services

Once you pay for, access or use the POLTE Services, whether through an online purchase or as part of a broader written SaaS agreement, and subject to the terms of any such written agreement and these Terms, you acknowledge and agree that:

  1. You may install, embed a POLTE API for use and access to the POLTE SaaS;
  2. You may use a POLTE Service accessed via polte.io or mobile application to use and access the POLTE SaaS that comprises your online purchase or is part of a written agreement;
  3. You may use any API provided by POLTE corresponding to your online purchase or as part of the written agreement;
  4. You may, subject to the terms of your online purchase or written agreement, in a factually accurate way, market, promote, and otherwise make available your use of the POLTE SaaS to your end customers.

 

Restrictions on Your Use of the POLTE Services

In connection with any use of the POLTE Services, You agree that You will not (nor authorize any third party to):

  • Expose, duplicate, modify, decompile, disassemble or otherwise attempt to copy any POLTE Service;
  • ​Change, modify, adapt, translate, reverse engineer, disassemble or decompile any POLTE Service, or otherwise create derivative works based on the POLTE Service made available under these Terms;
  • Assign, rent, exchange, lend, lease or sublease any Password used to access or use the POLTE Service;
  • Resell or transfer or white label or assign to another any POLTE Service made available to You under these Terms, or any copies thereof;
  • Conduct load, performance, scalability, concurrent usage and/or any other testing of the POLTE Service. POLTE reserves the right to limit the number and/or frequency of API Requests in its sole discretion or to block, throttle or otherwise restrict any suspected misuse, with or without notice, and You acknowledge and agree that such activities shall be without any liability to POLTE;
  • ​Use any POLTE Service made available to You under these Terms for competitive purposes such as evaluating performance or functionality without POLTE’s prior written consent.
  • Use any POLTE Service in violation of applicable law.

POLTE may take several action in response to Your violation of these restrictions, including, but not limited to, restrict your number of locates, throttling Your data speed up to and including terminating this Agreement.

Service Updates

POLTE continuously improves its Services and may from time to time update its Services. Polte may change or discontinue all or any part of its Services, at any time and without notice, at POLTE’s sole discretion. If we discontinue Services you have ordered from us without replacing them with an updated version, you may request a Refund. Updates or upgrades may include security or bug fixes, performance enhancements, or new functionality, and may be issued with or without prior notification to Customer. Customer hereby consents to such automatic updates.

Collection, Storage and Use of Data Sent to POLTE

POLTE’s SaaS Privacy Policy (https://www.polte.com/privacy-policy/) explains how we treat and protect data that is provided to POLTE in connection with Your use of the POLTE SaaS.

POLTE does use certain data provided by Your devices to provide Services to You and also to continuously improve our Services. By agreeing to these Terms and using the POLTE SaaS, You acknowledge and agree that POLTE can (and, to the extent necessary, you hereby grant POLTE a perpetual, irrevocable, royalty-free license to) use all such collected data (including any API Request data, Unique Device ID, cellular tower, and other location-related information that we may now or in the future collect) for any purpose in accordance with the POLTE SaaS Privacy Policy. You acknowledge and agree, that as between You and POLTE, any and all data received by Your POLTE-enabled device is the property of POLTE, and that POLTE shall retain all right, title and interest to such data.

Links to Third Party Websites or Resources

The SaaS Services may contain links to third-party websites or resources. POLTE provides these links only as a convenience and is not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. Customer acknowledges sole responsibility for and assumes all risk arising from its use of any third-party websites or resources.

Publicity

Customer hereby grants POLTE permission to use the Company name and logo on POLTE’s website, customer lists, and marketing materials to list Customer as a customer. However, POLTE will not use Customer’s name, trademarks, or logos in any other way without Customer’s prior consent.

Fees and Payment

  1. Payment. You must pay POLTE directly or indirectly via one our POLTE’s official channel partners within 30 days of receipt of an invoice, or in accordance with your online purchase and must pay via wire transfer, electronic ACH transfer, or check or through the official channel partners supported methods of payment. POLTE or its channel partners may, but are not required to, accept payments by credit or debit card. If POLTE accepts payment by credit or debit card, you acknowledge and agree that POLTE may bill You, and You agree to pay, an additional 4% to cover card fees. All charges are non-refundable and not subject to setoff unless expressly stated otherwise, or otherwise provided by applicable law. Customer is solely responsible for any bank fees, interest charges, finance charges, over-draft charges, or other fees resulting from charges billed by POLTE. You acknowledge and agree that POLTE may utilize the services of third parties to bill and collect payments. In certain circumstances, POLTE may deliver, or cause to be delivered, a manual bill, rather than an automated bill.
  2. Taxes. Fees quoted do not include taxes, and You agree to pay all sales/use, gross receipts, value-added, GST, personal property or other tax (including any interest and penalties) with respect to the transactions and payments under this Agreement, other than taxes based on POLTE’s net income or profits.
  3. Late Payments. Late payments may be subject to a service charge equal to the lesser of 1.5% per month of the amount due or the maximum amount allowed by law.

 

Fair Use

You acknowledge and agree that POLTE may, at its sole discretion and with or without notice to you, take action if your usage of the Services or SaaS noticeably outstrips other users at your price (e.g. your use of the SaaS is in the top 5% of users at your price, or your usage is two standard deviations higher than other users at your price), or if POLTE reasonably believes you have violated this Agreement, up to, and including termination of your Services, use of and access to the POLTE SaaS.

Term

This Agreement shall commence on the date on which you accept this Agreement, either by clicking a box indicating your acceptance or by executing an Order Form that references this Agreement and continue in effect thereafter until the later of (i) the end of your trial period, (ii) if there is one or more existing online purchase or written agreement(s) then in effect, upon the expiration of the last to expire of such existing online purchase or written agreement, if such a term is present; (iii) when You cease using the POLTE Services; or (iv) We terminate the Agreement (the “Term”).

Termination

In addition to any termination rights set forth in an online purchase or written agreement, POLTE shall be entitled to immediately terminate this Agreement or suspend any rights granted hereunder upon notice to you in the event that: (i) you breach any material term of this Agreement, including payment;  (ii) upon your dissolution, liquidation, or the appointment of a receiver, trustee, custodian, or similar agent for the Party’s business or property; or (iii) on 30 days notice to you. In the event that POLTE terminates this Agreement for breach, all amounts due or to become due under this Agreement shall immediately become due and payable. POLTE may terminate your access to and use of Services, at our sole discretion, at any time upon notice to you. However, if we terminate your access to the Service at our convenience and not due to your breach of these Terms, then we will provide you a Refund as defined below.

Effect of Termination

Upon any expiration or termination of the Term, unless otherwise set forth in an online purchase or written agreement, Your ability to access and use the POLTE SaaS shall terminate.  If you prepaid for your POLTE Services, you may be entitled to a Refund. For purposes of this Agreement, “Refund” means an amount refunded to the Customer pursuant to the terms of this Agreement equal to (i) pre-paid fees for the time remaining in an applicable Order prorated to the period of time between (a) the date of termination and (b) the original Order term. For the avoidance of doubt, a Refund may only be issued as expressly provided hereunder. In addition to those provisions which by their nature are intended to survive any termination or expiration of these Terms, the following Sections will survive any expiration or termination: Use of Data; Restrictions; Fees and Payment; Term and Termination; Confidentiality; Warranty Disclaimer; Limitation of Liability; Indemnification; Choice of Law; Assignment; and Changes to these Terms.

Account Registration and Settings

You agree to provide accurate, current, and complete information during the online purchase or written contract process, account registration and ongoing use of the POLTE Service, and to update and keep all such information accurate, current and complete at all times. You are responsible for maintaining the confidentiality of your account and password and for restricting access to any computer or mobile device which may be used to access the POLTE SaaS, and You further agree that You are responsible for all activities that occur under Your account or password.

You can request access to create an account with POLTE at the following link: www.polte.com/contact and will then have access to Your account at www.polte.io, where You will review and agree to these Terms and Conditions of Service. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OF SERVICE, YOU MUST EITHER NOT USE, OR CEASE USING THE POLTE SERVICES.

Marks and Quality Control

To the extent that You use any POLTE Marks for advertising or promotional purposes, You acknowledge and agree that You shall: (a) only utilize the POLTE Marks with services provided by POLTE; (b) maintain the quality of services observed in the past associated with the Marks; and (c) agree to modify or take down any use of the Marks deemed unauthorized by POLTE, in its sole discretion. For the purposes of this Agreement, the term “Marks” means means any POLTE trademark, service mark, trade dress, trade name, business name, brand name, slogan, logo, Internet domain name, or other indicia of origin, whether or not registered, including all common law rights therein, and registrations and applications for registrations thereof, and all goodwill connected with the use of and symbolized by any of the foregoing in any jurisdiction in the World. No additional rights or licenses are granted to You under this Agreement.  POLTE reserves all rights.

Confidentiality

In connection with Your use of the POLTE Service (including any trial of the POLTE Service), you acknowledge and agree that the POLTE Service is and contains information proprietary to POLTE (“Confidential Information”) and agree not to disclose any such Confidential Information except to your employees, consultants and advisors who are legally bound to maintain the confidentiality of the POLTE Service and such related information. These restrictions will not apply to any information that (a) is publicly known at the time of its disclosure; (b) is lawfully received from a third party not obligated to maintain it in confidence; (c) is published or otherwise made known to the public by POLTE; (d) You generated independently before receiving it, as evidenced by pre-existing records; or (e) is required to be disclosed under any law, governmental rule or regulation or a valid court order. You acknowledge and agree that any breach or violation of this provision will cause irreparable harm to POLTE and that damages are not an adequate remedy. To the extent that You share any Confidential Information with POLTE, the same restrictions and obligations set forth above shall apply to POLTE’s receipt and use of Your Confidential Information. Notwithstanding anything contained herein, the data and information sent to POLTE by an enabled device shall not be deemed Confidential Information, nor shall any location determination sent by POLTE to You, whether through an API or otherwise.

Warranty Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN “AS IS”, “WITH ALL FAULTS” AND “AS AND WHERE AVAILABLE” BASIS. WE DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY TERMS, REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT OR QUIET POSSESSION AND THOSE ARISING BY STATUTE OR IN LAW, OR FROM A COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE CANNOT AND DO NOT REPRESENT, WARRANT OR COVENANT THAT: (A) ANY OF THE PRODUCTS WILL MEET YOUR BUSINESS OR OTHER REQUIREMENTS; (B) THE PRODUCTS WILL OPERATE OR BE PROVIDED WITHOUT INTERRUPTION; (C) THE PRODUCTS WILL BE ERROR-FREE, VIRUS-FREE OR THAT THE RESULTS OBTAINED FROM THEIR USE WILL BE ACCURATE, RELIABLE OR CURRENT (D) ANY ERRORS IN THE PRODUCTS CAN BE CORRECTED OR FOUND IN ORDER TO BE CORRECTED. MOREOVER, WE DO NOT ENDORSE, AND MAKE NO REPRESENTATION, OR WARRANTY WITH RESPECT TO, AND ASSUME NO RESPONSIBILITY, OBLIGATION OR LIABILITY FOR, ANY NON-POLTE PRODUCTS, SOFTWARE, DATA OR SERVICES INCLUDING BUT NOT LIMITED TO WIRELESS SERVICES, MAPPING SERVICES, POSTED ROAD SPEED SERVICES, INTERNET BANDWIDTH AND CLOUD STORAGE. YOU EXPLICITLY ACKNOWLEDGE THAT AN INDIVIDUAL LOCATION DETERMINATION TRANSACTION IS SUBJECT TO A NUMBER OF ENVIRONMENTAL FACTORS AND VARIABLES THAT ARE UNIQUE TO THE TIME, PLACE, SETTING AND AREA FOR EACH SPECIFIC USER. POLTE EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY IN THE EVENT ANY PART OF THE POLTE SERVICE IS USED AS PART OF AN EMERGENCY LOCATION SOLUTION, IN VIOLATION OF THESE TERMS, INCLUDING, BUT NOT LIMITED TO, THE POLTE SAAS PRIVACY POLICY, OR ANY DATA OR LOCATION RESULT IS INCORRECT OR YIELDS AN ERRONEOUS RESULT.

Indemnification

  1. Customer Indemnification. Customer agrees to (i) defend POLTE against any Claim by a third party that results from or arises out of any violation of any third party’s privacy right from Your use of the POLTE Service, against any Claim related to Your use of the Services in any manner inconsistent with this Agreement, or against any Claim resulting from any failure by You or Your customers to comply with applicable laws or regulations; and (ii) indemnify POLTE for any Losses awarded by a court of competent jurisdiction or agreed to as part of a monetary settlement and arising out of such Claim; provided, that (a) POLTE promptly provides You with written notice thereof and reasonable cooperation, information, and assistance in connection therewith, and (ii) You shall have sole control and authority to defend, settle or compromise such Claim.

 

Limitation of Liability

LIMITATION OF LIABILITY. To the extent permitted by law, you and we each agree to limit claims for damages or other monetary relief against each other to direct and actual damages regardless of the theory of liability. This means that neither of You NOR POLTE will seek any indirect, special, consequential, treble, or punitive damages from the other, INCLUDING LOSS OF REVENUE OR PROFITS, LOSS OF DATA, BUSINESS INFORMATION OR LOSS OF USE THEREOF, FAILURE TO REALIZE EXPECTED PROFITS OR SAVINGS, COST OF CAPITAL, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF GOODWILL OR ANY OTHER NON-DIRECT, PECUNIARY, COMMERCIAL OR ECONOMIC LOSS OR DAMAGE OF ANY KIND WHETHER FORESEEN OR UNFORESEEN ARISING FROM OR INCIDENTAL TO THIS AGREEMENT. This limitation and waiver also applies to any claims you may bring against any other party to the extent that we would be required to indemnify that party for such claim. You agree we are not liable for problems caused by you or a third party, or by any act of nature. You also agree we ARE NOT liable for failure or delay in DELIVERING LOCATION DATA. To the extent permitted by law, you and we each also agree that all claims must be brought within 2 years of the date the claim arises. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, OR YOU HAVE ANY DISPUTE OR CLAIM AGAINST POLTE WITH RESPECT TO THESE TERMS OF USE OR THE SERVICE, THEN YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE POLTE SERVICE.

Choice of Law; Location for Resolving Disputes

The laws of the State of Texas govern these Terms and any dispute or claims for enforcement, breach or violation of duties or rights under these Terms, without reference to conflict of laws principles. Except for mandatory arbitration of disputes, both Parties hereby irrevocably consent to the exclusive jurisdiction and venue of state or federal courts in Dallas, Texas, USA in all disputes arising out of or relating to the use of the POLTE Service or these Terms.

Assignment

You may not assign this Agreement to another party without the prior, written consent of POLTE.

Waiver & Severability

No waiver of a Party’s rights shall be effective unless such waiver is in writing signed by the waiving Party. If any provision of these Terms or the application of such provision to any person or circumstance shall be held invalid, illegal, against public policy or is otherwise unenforceable, the remainder of these Terms or the application of such provision to persons or circumstances other than those to which it is held invalid shall not be affected thereby.

Notices

All notices given or required hereunder shall be in writing and sent by email, or first class mail or equivalent directed to the addresses provided by each Party. Either Party may change its notice contact information at any time by giving notice of the new contact information as provided herein.

Entire Agreement

These Terms (together with any online purchase or written agreement) constitute the complete understanding and agreement of the Parties and supersedes all prior and contemporaneous negotiations, understandings, writings and agreements with respect to the subject matter of these Terms.

Force Majeure

Neither Party shall be responsible for any failure to perform its obligations under these Terms, if it is prevented or delayed in performing those obligations by an event of force majeure.  Where there is an event of force majeure, the Party prevented from or delayed in performing its obligations under this contract must immediately notify the other Party giving full particulars of the event of force majeure and the reasons for the event of force majeure preventing that party from, or delaying that Party in performing its obligations under these Terms and that Party must use its reasonable efforts to mitigate the effect of the event of force majeure upon its or their performance of the contract and to fulfill its or their obligations under these Terms.  As used herein, force majeure shall include any event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, an “act of God” (e.g., flooding, earthquake, or volcanic eruption) or a governmental action or change in law that materially impacts provision of location-based services or a POLTE Service.

Arbitration and Dispute Resolution

Dispute Resolution and Arbitration Agreement. YOU AND WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL CLAIMS OR DISPUTES IN ANY WAY RELATED TO OR CONCERNING THIS AGREEMENT, OUR SERVICES, OR OUR TERMS, INCLUDING ANY BILLING DISPUTES, WILL BE RESOLVED BY BINDING ARBITRATION OR IN SMALL CLAIMS COURT. This includes any claims against other parties relating to Services provided or billed to You (such as our suppliers, dealers, authorized retailers, or third-party vendors) whenever you also assert claims against us in the same proceeding. You and We each also agree that the Agreement affects interstate commerce so that the Federal Arbitration Act and federal arbitration law, not state law, apply and govern the enforceability of this dispute resolution provision (despite the general choice of law provision above). THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE ARBITRATOR MUST FOLLOW THIS AGREEMENT AND CAN AWARD THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING ATTORNEYS’ FEES).

Notwithstanding the above, YOU MAY CHOOSE TO PURSUE YOUR CLAIM IN COURT AND NOT BY ARBITRATION IF YOU OPT OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE EARLIER OF THE DATE YOU PURCHASED SERVICE FROM US OR THE DATE YOU USED OR ACCESSED THE SERVICE (the “Opt Out Deadline”). You must opt out by the Opt Out Deadline for each separate service agreement. You may opt out of these arbitration procedures by sending, at your expense, a certified letter to:

POLTE Corp.

Attention: Opt Out

15301 Dallas Parkway

Suite 125

Addison, Texas 75001

Any opt-out received after the Opt Out Deadline will not be valid and You will be required to pursue your claim in arbitration or small claims court.

For all disputes, You acknowledge and agree that prior to pursuing a claim in arbitration or court, you must first give us an opportunity to resolve Your claim by sending a written description of Your claim to our address in your online purchase or written agreement. You and We each agree to negotiate your claim in good faith, and You agree that you may not commence any arbitration or court proceeding unless You and We are unable to resolve the claim within 60 days after We receive Your claim description. You and We each agree that if You fail to timely pay amounts due, We may terminate Your Agreement and assign your account for collection, and the collection agency may pursue, in small claims court, claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by law or this Agreement.

If the arbitration provision applies or You choose arbitration to resolve Your disputes, then either You or We may start arbitration proceedings. You must send a letter requesting arbitration and describing Your claim to Our designated address (listed above) to begin arbitration. The arbitration of all disputes will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect at the time the arbitration is commenced. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. The arbitration of all disputes will be conducted by a single arbitrator, who shall be selected using the following procedure: (a) the AAA will send the parties a list of five candidates; (b) if the parties cannot agree on an arbitrator from that list, each party shall return its list to the AAA within 10 days, striking up to two candidates, and ranking the remaining candidates in order of preference; (c) the AAA shall appoint as arbitrator the candidate with the highest aggregate ranking; and (d) if for any reason the appointment cannot be made according to this procedure, the AAA may exercise its discretion in appointing the arbitrator. Upon filing of the arbitration demand, We will pay or reimburse all filing, administration and arbitrator fees. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys’ fees. In addition, for claims under $75,000 as to which You provided notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds that You are the prevailing party in the arbitration, You will be entitled to recover reasonable attorneys’ fees and costs. Except for claims determined to be frivolous, We agree not to seek attorneys’ fees in arbitration even if permitted under applicable law.

CLASS ACTION WAIVER. YOU AND WE EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION. If a court or arbitrator determines in an action between You and Us that any part of this Class Action Waiver is unenforceable with respect to any claim, the arbitration agreement and Class Action Waiver will not apply to that claim, but they will still apply to any and all other claims that You or We may assert in that or any other action. If You opt out of the arbitration provision as specified above, this Class Action Waiver provision will not apply to You. Neither You, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt out requirements above.

JURY TRIAL WAIVER. If a claim proceeds in court rather than through arbitration, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.